Privacy Policy

Exchange and Return Policy

The products which supply from Local Pakistan that’s exchange and return both possible and acceptable and the products which supply from out of Pakistan that’s exchange and return not possible.

At Total Shop, we strive to ensure your complete satisfaction with your purchase. Please read our exchange and return policy carefully to understand the terms and conditions that apply to products purchased from our website.

Products Supplied Locally (Within Pakistan)

• We offer both exchange and return options for products supplied from local sources within Pakistan. If you are not satisfied with your purchase, you can exchange the item or request a return from the date of delivery.
• To be eligible for an exchange or return, the product must be unused, in its original packaging, and in the same condition that you received it.
• Please retain your receipt or proof of purchase to facilitate the exchange or return process.

Products Supplied from Outside Pakistan

• For products supplied from outside Pakistan, please note that both exchange and return are not possible and acceptable. Once the order is confirmed and shipped, it cannot be modified or returned.
• We recommend carefully reviewing the product details and specifications before making an international purchase to ensure it meets your requirements.

Additional Information

Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer service team immediately. We will work with you to resolve the issue promptly.

Refund Process

For eligible returns, once we receive and inspect the product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your original method of payment within [specify the number of days, e.g., 7-10 business days].

Shipping Costs

The shipping costs for returning a product are the responsibility of the customer, except in cases where the return is due to a defect or error on our part.

We appreciate your understanding and cooperation in adhering to our exchange and return policy. Should you have any questions or require further assistance, please do not hesitate to contact us at 03339231582 or admin@totalshop.life.

Thank you for shopping with Total Shop!